BBB A+ Rating
Angie's List A Rating
We are happy to share the comments of our customers!
ON LINE SURVEY
| 02/05/2010 | Great service, We feel taken care of when we go there. More importantly we trust you guys. * |
| 02/06/2010 | My partner Deb and I will go nowhere else for service on our cars and our scooters! * |
| 02/10/2010 | Auto 4n is always there when I need an emergency repair. It is nice to have a reliable and honest shop that I can count on. Car repair is never fun to pay for but when it is needed I am glad to have Auto4n. * |
| 02/15/2010 | Thank you! I will always bring my VW to you - she doesn't like your competition and neither do I. * |
| 01/04/2010 | The Christmas gift for a first time customer was a nice touch. Thanks guys! * |
| 01/05/2010 | Thanks for helping me out! My husband wants to know, though - it seems he never is offered a t-shirt or seasonal freebie when he picks up the car. Do you have freebies every month? I'm thinking you do, and therefore I take this as you just plainly like me better, a simple case of favoritism. Thanks for that, too! * |
| 01/11/2010 | But you knew I would rate you this way. Love the service and look forward to a long and wonderful relationship with everyone at auto4n. * |
| 01/12/2010 | We love Auto4N, plus Mike and Chad are so stinkin' good looking, how can we say no? * |
| 01/15/2010 | David, Chad and Mike, you guys are the best! And I love my glasses, too! * |
| 01/20/2010 | Chad and Mike are awesome, I can't say enough positive things about my experience at Auto4N. The customer service is excellent and I will definitely be bringing my vehicle back for service and maintenance. * |
| 01/24/2010 | Thanks for explaining things to me without being condescending...and thanks for trying to save me money by NOT just replacing everything you could find wrong! * |
| 01/28/2010 | You guys are the very best!!! We are deeply grateful for your excellent service, care, and kindness. * |
| 01/28/2010 | Great job, guys! Thanks. * |
| 01/29/2010 | Auto4n was very timely with my recent oil change. The demeanor of the staff is comfortable and friendly! * |
| 12/01/2009 | Coming to you guys, I don't feel like I'm being swindled. I appreciate your straightforwardness and communication. * |
| 12/04/2009 | You guys are awesome! It's great to work with you! * |
| 12/07/2009 | thanks for taking the time to change my difficult touareg headlight lamp. it is amazing with 2 new bulbs-i can see at night. it was like i was driving without lights on before. * |
| 12/12/2009 | Pint glasses were a bonus for brand new customers! Thank you. * |
| 12/15/2009 | "Laugh at ourselves, it's entertaining." * |
| 12/16/2009 | Preventative maintenance will keep my Passat running for a long time - thanks guys! * |
| 12/18/2009 | I was informed clearly about what was needed; alternatives were given/explained & discussed. The work on my car was completed in a timely manner. When I picked my car up, the work performed was discussed and a general report on my vehicle's condition was given. I have a lot of confidence in these folks. * |
| 12/18/2009 | Nice tumblers too! * |
| 12/18/2009 | I have brought the scooter and the audi in for service and every time has been a positive experience. * |
| 12/21/2009 | You guys restored my faith in the car industry, I no longer feel that I am just being taken advantage of. Thanks so much for your honesty and hard work. Looking forward to working with you in the future. * |
| 12/21/2009 | Excellent experience, as usual. * |
| 12/22/2009 | Happy Holidays!!! * |
| 12/23/2009 | Was recommended to me by a frined - met and exceeded expectations. The voice of the mechanic on old motown songs was a delight. * |
| 11/19/2009 | i was familiar with the quality of work from auto4n they worked on my Audi years ago. Very honest and thorough. Thanks i love the t shirt it sleeps real nice. * |
| 11/20/2009 | I eventually expect to be on the payroll at Auto4N. I consider myself the chief marketing officer there. I refer everyone I know to Chad & Mike. * |
| 11/23/2009 | Thanks * |
| 11/23/2009 | I look forward to the day that I can wait in the waiting room while scooter is being serviced. * |
| 11/25/2009 | Wonderful guys! Keep up the great work! * |
| 10/15/2009 | Thanks for the t-shirt but sadly it reminds me that I don't have a convertible anymore- at least not now. * |
| 10/16/2009 | I Have Been a customer of Auto4N for over 10ys and there is not a another mechanic i would even consider, Chad does a great job with customer service and communicating with me. The prices are sooo reasonalble. * |
| 10/19/2009 | Everyone was helpful and friendly! I was nervous to bring my car somewhere without my dad with me but being a couple hours from home it had to be done. Turns out I had nothing to worry about with Auto4N :) * |
| 10/22/2009 | Thank you!! * |
| 10/22/2009 | Chad kept me updated on all pricing, parts, and timing. * |
| 10/23/2009 | As always you guys treat me like family. I appreciate your professionalism and trustworthiness. Tell Mike I'll see him soon....I PROMISE. * |
| 10/23/2009 | AUTO4N is a top notch vehicle repair facility. They keep cost in mind and recommend needed repairs based on that. If something can wait they tell you, if it is something that is going to cause issues immediately they tell you that too. In both cases they look for the most cost effective fix. On top of all that everyone is courteous and friendly. Please keep up the good work, it is a pleasure doing business with such a fine independently owned business! * |
| 10/23/2009 | Great service, thank you! * |
| 10/26/2009 | So far, so good. I like what I see and hope to use your services often (hopefully not too often) in the future. Thanks. * |
| 10/26/2009 | I answered "very unlikely" to the question about whether I will be a return customer only because I live in Chicago. But if you were here I'd return! Also, I don't know if yelp.com is big in Cincinnati, but here, we use it all the time for reviews of businesses. So I added you guys and wrote a nice review. * |
| 10/30/2009 | Absolutely above and beyond our expectations. You've won us over with your friendly service, professional competence, and effective communication. * |
| 10/30/2009 | Very friendly staff... let us store the trailer there. * |
| 10/31/2009 | Thanks for taking care of me! * |
| 10/13/2009 | First time with 4N, great experience. Staff was friendly, very open about limitations and what could and could not be done for my car, made sure that I got everything I needed AND called me on the minute to when I had said I would be available. * |
| 10/16/2009 | I Have Been a customer of Auto4N for over 10ys and there is not a another mechanic I would even consider, Chad does a great job with customer service and communicating with me. The prices are sooo reasonalble. * |
| 10/19/2009 | Everyone was helpful and friendly! I was nervous to bring my car somewhere without my dad with me but being a couple hours from home it had to be done. Turns out I had nothing to worry about with Auto4N :) * |
| 10/22/2009 | Thank you!! * |
| 10/22/2009 | Chad kept me updated on all pricing, parts, and timing. * |
| 10/23/2009 | As always, you guys treat me like family. I appreciate your professionalism and trustworthiness. Tell Mike I'll see him soon....I PROMISE. * |
| 10/23/2009 | AUTO4N is a top notch vehicle repair facility. They keep cost in mind and recommend needed repairs based on that. If something can wait they tell you, if it is something that is going to cause issues immediately they tell you that too. In both cases they look for the most cost effective fix. On top of all that everyone is courteous and friendly. Please keep up the good work, it is a pleasure doing business with such a fine independently owned business! * |
| 10/23/2009 | Great service, thank you! * |
| 10/26/2009 | So far, so good. I like what I see and hope to use your services often (hopefully not too often) in the future. Thanks. * |
| 10/26/2009 | I answered "very unlikely" to the question about whether I will be a return customer only because I live in Chicago. But if you were here I'd return! Also, I don't know if yelp.com is big in Cincinnati, but here, we use it all the time for reviews of businesses. So I added you guys and wrote a nice review. * |
| 10/28/2009 | Question above not applicable. At this point, only received a detailed quote for service. * |
| 10/30/2009 | Absolutely above and beyond our expectations. You've won us over with your friendly service, professional competence, and effective communication. * |
| 10/30/2009 | Very friendly staff... let us store the trailer there. * |
10/01/2009 |
Very pleased with service - thank you very much. * |
| 10/05/2009 | I greatly appreciated the honesty and integrity of your team. I will definately be back and if all continues to be exceptional, Saab has lost a service department customer. * |
| 10/06/2009 | Thank you for safely keeping us on the road and for making coming to the "garage" fun! * |
| 10/07/2009 | Great, timely service. Disclosed all potential options with no pressure... decisions are customer's alone. I'll definitely be back. * |
| 10/08/2009 | Totally satisfied, as always! * |
| 10/11/2009 | Communication was excellent, and it was very nice to be able to get a rental car for the day and it was very simple. * |
| 10/13/2009 | Customer service is fantastic! It is refreshing to be treated with respect. Great job! * |
| 09/02/2009 | Took my scooter in 2 days befor appointment and it was compleated and returned the next day. I was happy to see it done so quick. Thanks Auto 4N you guys rock. * |
| 09/04/2009 | I was very happy with my VW service: appt was easy to schedule, price was exceptionally fair, everyone was nice, and I am developing a trust with them. Thanks. * |
| 09/08/2009 | You guys are the very best!!! Many thanks! * |
| 09/11/2009 | They are professional and personable and willing to work with you ,not sell you on something you don't need. * |
| 09/14/2009 | Very nice to work with. Will be using your service again. Thanks! * |
| 09/15/2009 | This has been my second visit to Auto4N. I am very happy with the customer service and the expert craftsmanship of the mechanics. I will gladly refer all my friends to Chad & Mike for care of their cars. * |
| 09/17/2009 | I can't thank Mike and his mechanics enough for their time and dedication to ensuring my safety. I came to Auto4N to have my brakes checked and left knowing I had been treated like family. After inspecting my vehicle, Mike would not allow me to drive off their lot without getting the necessary repairs to ensure my safe travels. Without his careful attention to detail, my life could have been interrupted with costly car repairs and delays to my busy schedule caused by neglecting a few simple repairs that only took a short time. I was not over charged or told to do any unnecessary repairs. Auto4N is the next best thing to having a family friend work on your car! They care about you as a customer and treat you like a person, not just a paycheck. Thank you, guys! I will be back and I will continue to tell my friends about my wonderful experience! * |
| 09/18/2009 | A great independent shop with highly qualified and friendly people. I recommend without reservation. * |
| 09/21/2009 | The most important aspect of coming to Auto4N is that I trust them. I feel they have so much integrity and really care about their customers. * |
| 09/22/2009 | I would not trust my vehicles with anyone else, and it is the only place I recommend. Add in the fact Chad and Mike are fun to hang out with, and my children now expect lollypops when they stop in, and it is all good. * |
| 09/25/2009 | Thank you so much for always helping me and fitting in with my schedule. I really appreciate everything you guys do! * |
| 09/28/2009 | runs and drives great after tune up and balance * |
| 09/29/2009 | Excellent experience with Auto4N. * |
| 08/01/2009 | Certainly the best in the Cincinnati Area, and I'd recommend these guys to anyone who had a VW or Subaru. They fixed my wife's Outback when another shop (who came very highly recommended) failed, and made her feel like she was nuts. The only improvement would be a free or nominal cost loner. * |
| 08/05/2009 | We very much appreciate your helping us out with short notice, and getting the work done promptly. * |
| 08/18/2009 | It is truly a wonderful thing to deal with a service provider that actually cares about service - to the customer and not just the business' bottom line. Chad and Mike are not only professional and competent but quite entertaining as well. I would recommend Auto4N to anyone that needs quality car service and the security that they aren't going to be ripped off. Thanks guys - you rock!! * |
| 08/27/2009 | You run a great business, and would highly recommend to friends! Also, love the color scheme, retro graphics, and vintage kitsch...thx for the T-shirts! * |
| 07/07/2009 | i like mike. chad good too, but lame on lollipops. thank you for taking such good care of us. hey to dave. * |
| 07/07/2009 | no work done. turned out didnt need what i thought. will be back when it's time for repair or oil. * |
| 07/08/2009 | Great job on my scooter--thanks for the t-shirt, too! * |
| 07/13/2009 | Great job as always! * |
| 07/13/2009 | The only comment I have is I would have liked to have seen an entry by the mechanic on the service invoice where a service was performed. For example, while I'm sure tire pressure was adjusted as necessary, there was no entry as to what the tire pressure was set at during service. (I'm a bug on tire pressure and keep it set at 30 lbs, front and rear). * |
| 07/16/2009 | The maintenance to my scooter was done in the time frame I expected for the cost I expected. I will definitely be returning. * |
| 07/17/2009 | Hi- * |
| 07/21/2009 | You guys are the best, and I have already recommended you to several people. * |
| 07/22/2009 | Thanks as always - I can rely on Auto4N for truthfulness :) What a quality! * |
| 07/24/2009 | This was my first service with AUTO4N and it was outstanding. Great service, timely, and communicated very well. You don't know how good it feels to find a decent, let alone great, local independent shop to get work done on my VW GTI. Now that I'm at 80k and going strong, I really need a group of guys like AUTO4N. Keep up the great work! * |
| 07/26/2009 | Just a little pricey. Realize rear scooter tire is a little more work. I'm thinking it would have been close to the same price if I went somewhere else though. Staff is friendly and courteous. Keep up the good work. * |
| 07/31/2009 | I am always confident that they will do a good job. Chad always gives me options and lets me know what is urgently needed and can wait. In the past they have worked really hard to hold together my sons car!! They care about their customers. Thanks, for a job well done!! * |
| 06/19/2009 | We'll be back! * |
| 06/20/2009 | honest about what needs repaired. Don't try to get you to fix things that don't need fixed I like that. honesty means integrity. * |
| 06/22/2009 | No complaints whatsoever! I appreciate the fair assessment and advice on repairs and feel confident they are done well, on time, and for a fair price. Very friendly service just tops it off!! * |
| 06/24/2009 | Thank you! We have definately found a new home for our * |
| 06/25/2009 | Auto 4N is always very upfront with what costs they anticipate and what may(or may not) need to be done at that time. They do not push repair work that may not be necessary at that time. * |
| 06/25/2009 | GREAT * |
| 06/25/2009 | I worked with Chad specifically on three problem on two vehicles within a matter of days!! He was very honest, upfront, and explained the situations to me that I could understand, yet didn't treat me as if I was a 2 year old!! I am so glad I was referred to AUTO4N. I will be a repeat customer!! * |
| 06/17/2009 | Chad and Mike are great. Gave me wise advice and got right to work to determine what the problem was with my car. They were able to repair the car and get it back to me in a day. * |
| 06/15/2009 | The original amount quoted was lower than what we were charged. When I called Chad to inquire about the discrepancy, rather than say "well, it cost more than we thought it would", he told me that he had accidentally charged me for one half hour of labor. He apologized, and credited my master card for the difference right away. Customers are at the mercy of mechanics, and more often than not, are sold un-needed repairs. It is nice to know that you employ such honest people, and you have definitely won our loyalty. * |
| 06/03/2009 | I always get excellent service here - it's the primary reason I keep coming back. Thank you! * |
| 06/10/2009 | GOOD WORK, AS ALWAYS- * |
| 06/10/2009 | Very quick and friendly service! Thank you! * |
| 06/11/2009 | These guys are great. * |
| 06/11/2009 | I came for the t-shirt, stayed for the service. Now that Chad and Mike know how to reset that pesky change oil light, next trip should be a little quicker! * |
| 06/12/2009 | The work and pricing are excellent, but the survey is incomplete. A rating line for 'Entertainment Value' needs to be there as well, as that's the primary reason I keep coming back:) * |
| 05/01/2009 | Thanks for being willing to work diligently to get to the bottom of our car problems. I no longer fear the future needs for my car if it can be repaired well. I am grateful. * |
| 05/01/2009 | anytime someone has asked me about your prices, i always tell them that while you are expensive it is worth the cost. with the warranty you guys put on almost anything you do, the quality of repair, and how quickly you guys usually get things fixed, it ends up being cheaper than having to take it to the "cheaper" places 3 or 4 times to get lesser quality work done. * |
| 05/04/2009 | We've always been thrilled with our experiences at Auto4N, which is why we keep coming back. Thanks * |
| 05/07/2009 | I think you guys are the best! Many thanks, * |
| 05/11/2009 | I really liked how well they communicated with me. They let me know what they were doing, when they were going to work on it, and when it should be ready. * |
| 05/13/2009 | I was very pleased with how quickly I was able to get in and with the people working. All very nice and explained things very well. * |
| 05/14/2009 | It was a very pleasant experience. Thank you. * |
| 05/15/2009 | Thanks, guys! Service was excellent as always. * |
| 05/19/2009 | Thanks Guys! For figuring the problem and knowing it was covered under warranty! And being the middleman to get it to the VW dealer, with the needed info. For prepping me for upcoming needed service...recommendations because YOU KNOW this stuff! And for the cool TEE. Me so lucky. Many thanks. I mention Auto4N often. * |
| 05/20/2009 | Upon diagnosing our older vehicle, you were honest and forthcoming that the cost would likely be more than vehicle worth. You took your time to call around for a salvage yard to take the vehicle, and I just recd check from them. You refused payment for your time and trouble. You truly served us even tho it didn't bring in any revenues toyou . I will definitely recommend your repair service. * |
| 05/21/2009 | I am very happy with my experience at Auto4N. * |
| 05/21/2009 | hey, you guys were great! friendly, easy to get an appointment, price was right and I got a free t-shirt -- what more could ya ask??!! * |
| 05/27/2009 | Competent and gracious. * |
| 05/27/2009 | We've had a lot of problems when trying to fix my 1998 Jetta at other auto shops in the city. Auto4N always knows what's going wrong and can fix it in a day or two. It's great. Also, I really love getting the swag! Unfortunately, picking my car up this time after hours, I didn't get a tee. :( Next time! * |
| 05/29/2009 | As always, you guys are a treat to deal with. And thanks for the T-shirts! * |
| 04/27/2009 | very friendly and trustworthy. i have reco'd to other Audi owners I know. * |
| 04/29/2009 | thanks for checking out my jetta on super short notice and for fixing it quickly! * |
| 04/10/2009 | Chad is always prompt in communication and very open about the service (and any problems withthe car). Additionally, he is realistic with what can be done and will always find time to educate the client . * |
| 04/13/2009 | thorough communication the whole time. fair pricing. loved my experience there - i will absolutely be back in the near future. (loved tee-shirt too!) * |
| 04/13/2009 | I really appreciate you all--especially how you tell me what is wrong, and what needs to be fixed now, or can wait for a while. Thanks! * |
| 04/13/2009 | Scoot runs great! Thanks for fixing her up! * |
| 04/14/2009 | |
| 04/16/2009 | Thank you so much for your excellent service. However, I hope not to see you for awhile! * |
| 04/16/2009 | Mike is 'the man' * |
| 04/17/2009 | It was a very good transaction. Very good, and no problems. Thank you! * |
| 04/21/2009 | Auto 4n has always done a great job, been honest and fair and easy to deal with. I'll always come back!Tthank you! * |
| 04/24/2009 | I cannot think of anything that could have been done more effectively. I find I am often suspicious of the motivation of persons who perform work for me but I have never, ever questioned anything I was told or whether the work was needed/performed at Auto4N. It is a good feeling. I was, as usual, pleased with all aspects of yesterday's experience. Actually, the only thing I'd change would be to have you move Downtown, so I could drop my car off and walk to work. * |
| 04/24/2009 | 4 for 4 with both the Subaru and the VW. Started with Whities when we moved here and quickly found these guys- wouldn't go anywhere else. Now if I could just get a shuttle service from Children's my life would be complete! * |
| 04/24/2009 | I appreciate you not charging me double for having to deal with my husband..... * |
| 04/01/2009 | Had a persistent oil leak in a Beetle that was tough to diagnose. Ended up being a bad rear main seal -- a repair that had been done in the past year. Mike and Chad were great and covered it under warranty! Great guys to work with! * |
| 04/03/2009 | Chad was awesome. Repairs were complete when they said they would be. Communication was great. All the staff friendly and helpful. * |
| 04/04/2009 | If I were to run a shop, this would be the way i would want it run. Very courteous staff, timely, and above all, just a cool place!! Thank you, you'll see us again. * |
| 04/06/2009 | Chad, Thanks for getting me in without an appointment. The service is great, you keep up to date with the previous work and have the best customer services I've experienced from any auto shops. Better than the tire stores, better than the dealers. Keep up the good work! * |
| 04/10/2009 | Chad is always prompt in communication and very open about the service (and any problems with the car). Additionally, he is realistic with what can be done and will always find time to educate the client . * |
| 04/13/2009 | Thorough communication the whole time. Fair pricing. Loved my experience there - I will absolutely be back in the near future. (loved tee-shirt too!) * |
| 04/13/2009 | I really appreciate you all--especially how you tell me what is wrong, and what needs to be fixed now, or can wait for a while. Thanks! * |
| 04/13/2009 | Scoot runs great! Thanks for fixing her up! * |
| 03/31/2009 | Helpful, performed as promised. * |
2008
| 10/08/2008 | Thanks for the Tee shirt !!!!! * |
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| 10/10/2008 | Hey, Love you guys. * |
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| 10/10/2008 | The car runs great! Thanks. * |
LETTERS